ISO 20000

​​​​​​​​​​​​​​​​​​​​​ISO refers to the International Organization for Standardization which is made up of members from 163 countries.

Smartronix' corporate headquarters located in Hollywood, Maryland currently holds three ISO certifications – ISO 9001:2008, ISO/IEC 20000-1:2011, and ISO/IEC 27001:2013.

ISO 20000 specifically describes the requirements for IT Service Management (ITSM). It provides a framework for benchmarking service delivery processes based on Information Technology Infrastructure Library (ITIL) best practices, including: service-level management, capacity management, continuity and availability, information security, budgeting and accounting, and service reporting as well as control, release, relationship management, and resolution processes. Implementing ISO 20000 reduces operational risk, ensures contractual requirements are met, confirms service quality, and increases an organization's ability to deliver best-value services and solutions. 

Certification to ISO 9001:2008, ISO/IEC 20000-1:2011, and ISO/IEC 27001:2013 reinforces to customers through an independent third-party (BSI) that Smartronix meets the requirements of the standards. Smartronix clients can rest assured that the products/services provided by Smartronix are designed and executed in accordance with the same high standards of quality implemented by some of the largest and most highly respected companies in the world. ​

Visit ISO's Website or Smartronix' registrar, BSI, for more information on ISO.