Hollywood, MD – 16 December 2011 – Smartronix recently achieved ISO 20000 certification. This is in addition to ISO 9001 certification and SEI's CMMI® maturity level three rating, which the company has maintained since 2005 and 2006 respectively. The achievement places Smartronix in an elite category of world class organizations who have attained third-party recognition in three major quality categories – quality management systems; hardware, software, and systems engineering; and now, IT service management.
The ISO 20000 standard provides a framework for benchmarking service delivery processes based on Information Technology Infrastructure Library (ITIL) best practices, including: service-level management, capacity management, continuity and availability, information security, budgeting and accounting, and service reporting as well as control, release, relationship management, and resolution processes. Implementing ISO 20000 reduces operational risk, ensures contractual requirements are met, confirms service quality, and increases an organization's ability to deliver best-value services and solutions.
"Achieving ISO 20000 certification validates Smartronix' long-standing philosophy of 'sustained excellence through continuous improvement,'" states Trish Priddy, Vice President of Quality of Assurance. "The independent assessments provide industry recognition of our approach to business and quality management, which is focused on assuring client satisfaction by delivering high-quality products, services, and solutions at the best value."